Welcome to DIS2U (DIGITAL IMAGE SYSTEM SDN BHD) web site online store. Terms and conditions stated below applies to all visitors and users of DIGITAL IMAGE SYSTEM SDN BHD. You're bound by these terms and conditions as long as you're on www.heatpressmall.com.

Hex Mac Heat press Warranty

This series product’s warranty, provided by our company,all warranty period with effect from the date of Invoice.

  • Controller Board 1year warranty
  • Magnetic Function 1year warranty
  • Thermostat 1year warranty
  • Thermocouple 1year warranty
  • Heating Platen 5years warranty
  • Wear and Tear parts NO Warranty

Any under warranty faulty parts, resulting despite user’s normal use, will be repaired and/or replaced at no charge during the warranty period. 

  • Deposit for Equipment Returning Delivery Charges                                   
    RM100 (Peninsular Malaysia), RM200 (Borneo).
  • Repair or Installation fee RM120.
  • Any non-warranty parts to be charged accordingly.

However, if any of the malfunctions are caused by user carelessness, inadequzate maintenance, or natural disaster, we will the provide repair and/or replacement services for a fee regardless of warranty period.

To claim, the product must be returned in good condition within 14 days. Before returning a product, please contact and provide us a serial number. The customer is responsible for all shipping costs.

The content of terms and conditions may be change, move or delete at any time. Please note that DIGITAL IMAGE SYSTEM SDN BHD have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, DIGITAL IMAGE SYSTEM SDN BHD will take immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by DIGITAL IMAGE SYSTEM SDN BHD.

Comments and Feedbacks
All comments and feedbacks to www.heatpressmall.com. will be remain DIGITAL IMAGE SYSTEM SDN BHD's property.

User shall agree that there will be no comment(s) submitted to the www.heatpressmall.com. will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor and goods sold and not returnable policy.

User shall agree that DIGITAL IMAGE SYSTEM SDN BHD may send newsletter regarding the latest news/products/promotions etc through email to the user.

The user shall agree to defend, indemnify and hold DIGITAL IMAGE SYSTEM SDN BHD harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.heatpressmall.com. will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on www.heatpressmall.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

This agreement is effective unless and until either by the customer or www.heatpressmall.com. Customer may terminate this agreement at any time. However, www.heatpressmall.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Printer, Machine and Equipment
This agreement is that by using non-genuine products in generally warranty VOID, printer that provided by customers are at your own risk and could not be claim which due to any installation faulty. Tips for inkjet printer: Do not Switch off the printer, print at least twice daily (morning & evening) to avoid heads blockage.

All inks and liquid item Delivery. 

We generally deliver products using our standard courier tie-ups, however, we reserve the right to use any other courier/delivery organisations at our discretion from time to time. 

Delivery fees as mentioned in the order summary would be applicable. 

If you request for the INKS and LIQUID item for Delivery or Shipping, customer shall bear all risk of loss and damage to the goods in transit and is responsible for filing claims with the carrier and all freight and handling costs will be borne by customer.

Prohibited Items

The following items (or any item similar to the description or content) are strictly prohibited by any of the courier company. Any shipment containing such items may be subjected to their order being cancelled without notice. Items that fall under these list are prohibited. courier companies will not be responsible for any loss or damage of the prohibited item(s). No compensation for loss or damage will be given.


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Product images are for illustration purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different of to printing colour +- 20% on  different printer.